Harrah’s Resort SoCal FAQs

Harrah’s Resort SoCal FAQs

 

Q: Is the Hotel open? 

A: Yes! We are open and ready to book your stay. At this time all guests must be 21+ and all are required to wear a face mask. 

 

Q: Are there any new rules?

A: Guests must be 21+ to enter the building. Face masks are required unless you are actively eating, drinking, smoking or swimming. All guests and teammates are required to pass a temperature screening upon entry. 

 

Q: What should I expect when I arrive?

A: All guests and teammates must wear a face mask when they are not actively eating, drinking, smoking or swimming. All guests and teammates must pass a temperature screening before entry. Valet is open to Hotel guests as well as Diamond and Seven Stars® Caesars Rewards® members. All elevators are limited to a maximum capacity of 4 guests. Other restrictions are in place throughout the Resort. For a full list of updates throughout the Resort feel free to review our Health & Sanitation Plan.

 

Q: Are face masks required and what types are acceptable?

A: Yes, face masks are required and must be worn unless actively eating, drinking, smoking or swimming. A proper face mask completely covers your nose and mouth and is securely fastened with ties or straps. All fabric masks must be a cloth material (cotton, silk, linen) that covers the nose and mouth.

 

Q: Is Valet open? 

A: Valet services are available to Hotel guests as well as Diamond and Seven Stars® Caesars Rewards® members only. Please have your face mask on, your driver’s side window rolled down and your Caesars Rewards membership card ready to show the Valet teammate when you pull up to the Valet station. 

 

Q: Can I park in the parking garage?

A: Yes, the parking garage is open.

 

Q: Are there any changes to Hotel services? 

A: As part of our Health & Sanitation Plan, some Resort amenities have been updated:

  • Room Service is temporarily suspended.
  • Rooms will only be cleaned upon check-out. 
  • Resort fee is temporarily suspended.
  • Fitness Center is open for a maximum of 10 Hotel guests at one time. 

 

Q: Are there changes to reservations and cancellations?

A: Yes. Guests can cancel or change their reservation 24-hours prior to their reservation arrival date (Hotel local time). If changes are not received 24 hours prior to Check-in, a penalty of $81 will be charged. No show penalty fee is $81. For additional details on reservations or cancellations please visit HarrahsSoCal.com/stay. 

 

Q: What are you doing to help prevent the spread of Covid-19? 

A: Face masks are required for all teammates, guests, vendors and other visitors and must be worn unless actively eating, drinking, smoking or swimming. 

  • All guests, teammates, vendors and other visitors must pass a temperature screening before entering the property.  
  • Cleaning and disinfecting protocols are in place for all common areas including chairs, stools, tables and touch screens. These high-touch areas will be cleaned and disinfected on a regular basis. 
  • Social distancing markers are placed throughout the property to clearly indicate entrances and exits and proper spacing for all guests and teammates. Gathering in groups is also discouraged. 
  • Hand sanitizing stations are located throughout the property for guests and teammates to use. Frequent handwashing is encouraged and guidelines for proper hand washing will be placed in all restrooms. 
  • Certain Hotel amenities have been temporarily suspended including Room Service and daily room cleaning services. 

 

Q: What is currently open to guests?

A: At this time most areas of the Resort are open with new restrictions. The following areas are temporarily closed until further notice:

  • Oyster Bar
  • Diamond Lounge
  • Courtyard (seating not available)  
  • Topgolf North Bar
  • Concierge
  • Promotions Center
  • Bus Center/Funrunner Service 

 

Q: Are Casino Bars open?

A: Corked, Spiked, ‘tinis and Topgolf South Bar are open for walk up service and for limited bar seating. Rincon Reservation Road Brewery is open for limited indoor capacity as well as outdoor patio seating.

 

Q: Where can I purchase alcohol on property?

 A: Guests who are actively playing at a Slot Machine or Table Game may order alcoholic drinks by using our Beverage on Demand service or from a Casino Floor server until last call. Corked, Spiked, ‘tinis and Topgolf South Bar are open for walk up service and for limited bar seating. Alcohol is also available for sale in Emporium and limited to two drinks per purchase. Rincon Reservation Road Brewery is open for limited indoor capacity as well as outdoor patio seating. 

 

Q: Is the pool open? Are there any new requirements?

A: The Main Pool and Lazy River at Dive are open at limited capacity for guests 21+. No children are allowed until further notice. 

Guests are required to wear face masks unless they are actively eating, drinking, smoking or swimming. Guests are required to maintain proper social distancing of a minimum of 6 feet apart and to avoid congregating in groups. 

 

Hours of operation:

  • Daily: 8am – 7pm
  • Bar Hours: 10am – 7pm

 

Pool access and reservations: Dive is open at a limited capacity. 

Weekday admission: On weekdays, Hotel guests will be admitted on a first come first served basis. Once Dive reaches our maximum capacity guests can put their name on a waiting list. Once your time slot is ready for Check-in you will have 20 minutes to arrive at Dive before position will be forfeited. 

 

Weekend admission: On Saturday and Sunday, Dive will utilize a three-slot reservation system. Reservations will start each day and must be made in person by a Hotel guest. Time slots will be reserved on a first come first served basis. Reservations can be made for up to 4 people in one group. Guest reservations are limited to one time slot per day. Once your time slot is ready for Check-in you will have 20 minutes to arrive at Dive before position will be forfeited. If all time slots are full for the day, a waiting list will be available in the event a group does not show up for their reservation. 

The only exception is for Cabana, Daybed or Lounger rentals. Guests with a rental will be allowed in-and-out privileges and are not subject to the reservation blocks.

 

Three time slots will be available for reservations:

  • 8am – 11am 
  • Noon – 3pm
  • 4pm – 7pm

One hour between each reservation time slot has been set aside for cleaning and disinfecting of all loungers and high touch areas. 

 

Pool Passes Required: All guests are required to have their Dive Pool Pass present, along with a valid photo ID, upon entry. ResortPasses and Day Passes are temporarily suspended. 

Pool Passes do not guarantee entry. 

 

No Re-Entry Policy: Once inside Dive, guests will not be allowed to re-enter. If you leave you will be required to reserve a new spot or add your name to the waiting list. The only exception is for Cabana, Daybed or Lounger rentals. Guests with a rental will be allowed in-and-out privileges and are not subject to the reservation blocks.

 

Innertubes: As part of our Health & Sanitation Plan, complimentary innertubes will not be available at this time. You may bring your own or purchase one from The Dive Shop. 

 

Food & Drinks: Only food purchased on property is allowed at the pool. Please bring your receipt with you when you Check-in at Dive. Previous food purchases brought into Dive will not be credited toward an alcohol purchase. 

 

Q: Can I reserve a Cabana? 

Cabanas are available on a first come, first served basis and limited to a maximum capacity of 6 or 10 Hotel guests depending on size and location. Cabanas can be booked online at HarrahsSoCal.com/Splash or at Dive Check-in. Please note our Cabana packages are temporarily on hold but you are welcome to decorate your Cabana for your special occasion. 

 

Q: Is The Dive Shop Open? What are the hours of operation?

A: The Dive Shop is open daily from 10am – 6pm. Capacity is limited to 2 guests at one time and face masks are required for teammates and guests. 

 

Q: How can I find out about this month’s promotions or offers?

A: There are several easy ways to find all of your offers and promotions. When you’re at Harrah’s Resort SoCal, visit one of our Promotional Kiosks and swipe your Caesars Rewards® card or stop by the Caesars Rewards Center to talk with a teammate. You can also download the Caesars Rewards app to check your offers anywhere, anytime. Monthly promotions can also be found at HarrahsSoCal.com/Play.   

 

Q: When will shows and concerts return?

A: We are monitoring state and local guidelines and plan on reinstating concerts once it’s deemed safe to do so.

 

Q: Will I still be able to enjoy my Caesars Rewards® Tier status and benefits?

A: Your 2020 Tier status and benefits will be extended through December 31, 2020, giving you more time to enjoy what you have earned. 

In addition, we have extended the expiration date, meaning your Reward Credits® will NOT expire due to six months of inactivity until September 1, 2020, at the earliest. More information regarding Caesars Rewards can be found at Caesars.com/myrewards. 

 

Q: When will the Funrunner shuttle service return?

 A: We are monitoring state and local guidelines and plan on reinstating our Funrunners once it’s deemed safe to do so.