Q: When will the casino re-open?
A: We will officially be open Friday, May 22 at Noon.
Q: Are there any new rules I should be aware of before I arrive?
A: Yes, you must be 21+ to enter the building. You must bring your own face mask and wear it at all times. You will also be required to pass a temperature screening.
Q: Is the Hotel open?
A: Yes! We are open and ready to book your stay.
Q: What should I expect when I arrive?
A: Guests may enter the resort through the Resort Lobby or the Self-Parking Garage. Valet service is temporarily suspended. Guests who park in the garage will be expected to follow social distancing requirements, limiting elevator capacity to 4 guests. Once parked, you will follow red and white directional signs to enter the resort. Our East Entrance is currently closed. Please also keep in mind, teammates will be on site to check for face masks and taking temperatures before allowing anyone inside. This is mandatory for all guests and teammates.
Q: Can I park in the Parking Garage?
A: Yes, the parking garage is open.
Q: Are face masks required and what types are acceptable?
A: Yes, face masks are required at all times and all guests must bring their own. A proper face mask completely covers your nose and mouth and is securely fastened with ties or straps.
Q: Are fabric masks acceptable?
A: All fabric masks must be a cloth material (cotton, silk, linen) that covers the nose and mouth.
Q: What precautions are in place ensure the health of teammates?
A: Each teammate will be required to pass a health screening and receive training on Covid-19. Every teammate will be required to wear personal protective equipment (PPE) such as a face mask and pass a temperature check prior to starting their shift.
Q: What else are you doing to help prevent the spread of the virus?
A: Cleaning and disinfecting protocols are in place for all common areas including chairs, stools, tables and touch screens. These high-touch areas will be cleaned and disinfected on a regular basis.
- To ensure proper social distancing, markers will be placed throughout the property to clearly indicate entrances and exits and safe spacing for all guests and teammates.
- Face masks are required for all teammates, vendors, guests and any other resort visitors.
- Hand sanitizing stations are located throughout the property for guests and teammates to use. Frequent handwashing is encouraged and guidelines for proper hand washing will be placed in all restrooms.
Q: What’s currently open to guests?
A: As of our May 22 re-opening, the following areas will be open:
- Fast Casual Dining: Smashburger, Earl of Sandwich, Starbucks, Robeks, ‘ritas Taco Truck
- Dine in: ‘ritas Cantina, The Café, Fiore, KJ Chinese Restaurant
- Bars: Spiked and Topgolf Swing Suite
- Guest Services: Caesars Rewards® Center and the Casino Cashier
- Shops: Emporium & Bazaar
Q: Why am I not receiving mailers telling me about my offers or promotions?
A: To ensure you receive your offers quickly, all communications will be sent through email for the time being.
Q: Will my food offers be available?
A: No offers will be available when we re-open. We will keep you updated on a date when offers will return.
Q: When will promotions such as gift giveaways, gift card giveaways and drawings start up again?
A: As we focus on the reopening of the property, we are following social distancing and large group restrictions in place by current state and local guidelines. We hope to reinstate giveaways, tournaments and drawings as soon as it is possible do to so, keeping guest and teammate health a top priority.
Q: Will Mayor’s Millions and the Mid-Year’s Eve drawing return?
A: We plan to hold our monthly Mayor’s Millions drawing on June 27, with some modifications. This year we have suspended our Mid-Year’s Eve festivities due to social distancing requirements. We will have more information regarding Mayor’s Millions, our no-touch prize collection and more to come soon.
Q: When will shows and concerts return?
A: We are monitoring state and local guidelines and plan on reinstating concerts once it’s deemed safe to do so.
Q: When will the Funrunner shuttle service return?
A: We are monitoring state and local guidelines and plan on reinstating our Funrunners once it’s deemed safe to do so.
Q: Will I still be able to enjoy my Caesars Rewards® Tier status and benefits?
A: Your 2020 Tier status and benefits will be extended through January 31, 2022, giving you more time to enjoy what you have earned.
In addition, we have extended the expiration date, meaning your Reward Credits® will NOT expire due to six months of inactivity until September 1, 2020, at the earliest. More information regarding Caesars Rewards can be found at Caesars.com/myrewards.