Harrah’s Resort SoCal FAQs

 

Q: Is the Hotel open?

A: Yes! We are open and ready to book your stay. Guests of all ages are welcome. As a reminder, minors under the age of 18 must be accompanied by an adult at all times. Minors are not allowed to accompany a parent or guardian while gaming on our Casino Floor.

At this time the following areas are temporarily closed until further notice:

  • Diamond Lounge
  • Courtyard (seating not available)
  • Concierge
  • Promotions Center
  • Bus Center & Funrunner Service

 

Q: Are face masks required and what types are acceptable?

A: Face masks are required unless you are actively eating, drinking or smoking. A proper face mask completely covers your nose and mouth and is securely fastened with ties or straps. All fabric masks must be a cloth material (cotton, silk, linen) that covers the nose and mouth.

Guests may remove their masks while at the pool, but facemasks are required when placing orders at Dive bar.

 

Q: What should I expect when I arrive?

A: All guests and team members must wear a face mask when they are not actively eating, drinking or smoking. All elevators are limited to a maximum capacity of 4 guests. Floor markers, posters and signs are placed throughout the Resort to assist with social distancing. We will continue to clean and disinfect high-touch surfaces. Please follow posted guidelines and review our Health & Sanitation Plan for a complete list of guidelines.

 

Q: Is Valet open?

A: Valet services are available to Hotel guests as well as Diamond and Seven Stars® Caesars Rewards® members only. Please have your face mask on, your driver’s side window rolled down and your Caesars Rewards players card ready to show the Valet team member when you pull up to the Valet station.

 

Q: Can I park in the parking garage?

A: Yes, the parking garage is open.

 

Q: Are there any changes to Hotel services?

A: As part of our Health & Sanitation Plan, some Resort amenities have been updated:

  • Resort fee is temporarily suspended.
  • Room Service is temporarily suspended.
  • Rooms will only be cleaned upon Check-out.
  • Fitness Center is open for a maximum of 10 Hotel guests at one time.

 

Q: Are there changes to reservations and cancellations?

A: Yes. Guests can cancel or change their reservation 24-hours prior to their reservation arrival date (Hotel local time). If changes are not received 24 hours prior to Check-in, a penalty of $81 will be charged. No show penalty fee is $81. For additional details on reservations or cancellations please visit HarrahsSoCal.com/stay.

 

Q: What are you doing to help prevent the spread of Covid-19?

A: Below is a list of some of our Health & Sanitation requirements. Please review our complete Health & Sanitation Plan for all Covid-19 policies.

  • Face masks are required unless actively eating, drinking or smoking.
  • Cleaning and disinfecting protocols are in place for all common areas including chairs, stools, tables and high-touch areas.
  • Social distancing markers are placed throughout the property to clearly indicate proper spacing for guests and team members. Gathering in groups is discouraged.
  • Hand sanitizing stations are located throughout the property for guests and team members. Frequent handwashing is encouraged and guidelines for proper hand washing are placed in all restrooms.

 

Q: Are Casino Bars open?

A: Yes. All Casino Bars are open for walk up service and limited bar seating. For complete up-to-date hours of operation and other guidelines please visit HarrahsSoCal.com/Taste.

 

Q: Are there any restrictions at the Pool?

A: A complete list of our pool rules can be found at HarrahsSoCal.com/Splash. To enter Dive, you must be a Hotel guest or have a Cabana, Daybed, or Luxury Lounger Rental reservation. A Dive Pool Pass provided by the Hotel Front Desk and a valid photo ID will be requested at Check-in. One Pool Pass is required for each guest.

Each pool guest will be issued a wristband upon entry. Guests must wear their wristband at all times. Re-entry is permitted but Dive Pool Pass and photo ID will be checked every time when re-entering. Animals are not allowed.

A valid photo ID is required for the purchase of each alcoholic beverage for every guest, no matter the age. Valid photo IDs include but are not limited to the following:

  • U.S. Driver’s License or ID Card
  • U.S. Military ID
  • Passport with photograph
  • Expired or damaged documents are not accepted.

Age requirements:

Guests 21+ are welcome to enjoy the Main Pool and Swim-up Bar as well as the Lazy River. Children under the age of 21 are allowed in the Lazy River area only. Children under the age of 16 cannot be left unattended at any time.

Outside food & drink:

All bags will be checked prior to entering Dive. Glass is not permitted. Food purchased at any of the restaurants or shops located inside Harrah’s Resort SoCal is allowed with receipt, which will be checked at the entrance. No other outside food, drinks or coolers are permitted. Sealed water bottles and empty tumblers are allowed.

Smoking:

Smoking is permitted in the Main Pool and Swim-up pool areas. Smoking is not permitted in the Lazy River area. Cigar smoking is only permitted behind Cabanas 1-4. Marijuana and drugs are not permitted at any time.

 

Q: How can I rent a Cabana?

A: Cabanas can be booked online at HarrahsSoCal.com/Splash or through our Amenities Specialist in Resort Services at 760-751-3100.

 

Q: How can I find out about this month’s promotions or offers?

A: There are several easy ways to find all of your offers and promotions. When you’re at Harrah’s Resort SoCal, visit one of our Promotional Kiosks and swipe your Caesars Rewards® card or stop by the Caesars Rewards Center to talk with a team member. You can also download the Caesars Rewards app to check your offers anywhere, anytime. Monthly promotions can also be found at HarrahsSoCal.com/Play.

 

Q: When will shows and concerts return?

A: We are monitoring state and local guidelines and plan on reinstating concerts once it’s deemed safe to do so.

 

Q: When will the Funrunner shuttle service return?

A: We are monitoring state and local guidelines and plan on reinstating our Funrunners once it’s deemed safe to do so.

 

Harrah's Resort SoCal