Q: Is the Hotel open?
A: Yes! We are open and ready to book your stay. At this time all guests must be 21+ and all are required to wear a face mask.
Q: Are there any new rules?
A: Yes, you must be 21+ to enter the building. You must also wear a face mask unless you are actively eating, drinking, smoking or swimming. All guests and teammates are required to pass a temperature screening upon entry.
Q: What should I expect when I arrive?
A: All guests must wear a face mask when they are not actively eating, drinking, smoking or swimming. Our Valet service is temporarily suspended. Guests who park in the parking garage will be expected to follow social distancing requirements, limiting elevator capacity to 4 guests. Once parked, you will follow the red and white directional signs to enter the resort. Teammates will be on site to check your temperature and check for face masks before you enter. This is mandatory for all guests and teammates.
Q: Are face masks required and what types are acceptable?
A: Yes, face masks are required and must be worn unless actively eating, drinking, smoking or swimming. A proper face mask completely covers your nose and mouth and is securely fastened with ties or straps. All fabric masks must be a cloth material (cotton, silk, linen) that covers the nose and mouth.
Q: Can I park in the parking garage?
A: Yes, the parking garage is open.
Q: Are there any changes to Hotel services?
A: As part of our Health & Sanitation plan, some resort amenities have been updated:
- Room Service is temporarily suspended.
- Rooms will only be cleaned upon check-out.
- Fitness Center is temporarily closed.
- Resort fee is temporarily suspended.
Q: Are there changes to reservations and cancellations?
A: Yes. Guests can cancel up to 3pm on day of arrival with no fee and refund of first night’s room and tax paid. A no-show fee of $81 will be charged for guests who do not notify the Hotel of their intent to cancel and do not check in before Midnight on the day of arrival. For additional details on reservations or cancellations please visit HarrahsSoCal.com/stay.
Q: What are you doing to help prevent the spread of Covid-19?
A: Face masks are required for all guests, teammates, vendors and other visitors and must be worn unless actively eating, drinking, smoking or swimming.
All teammates, guests, vendors and other visitors must pass a temperature screening.
Cleaning and disinfecting protocols are in place for all common areas including chairs, stools, tables and touch screens. These high-touch areas will be cleaned and disinfected on a regular basis.
Social distancing markers will be placed throughout the property to clearly indicate entrances and exits and proper spacing for all guests and teammates. Gathering in groups is also discouraged.
Hand sanitizing stations are located throughout the property for guests and teammates to use. Frequent handwashing is encouraged and guidelines for proper hand washing will be placed in all restrooms.
Certain Hotel amenities have been temporarily suspended including Room Service and daily room cleaning services.
Q: What’s currently open to guests?
A: The following areas of the resort are currently open:
- Fast Casual Dining: Smashburger, Earl of Sandwich, Starbucks, Robeks, ‘ritas Taco Truck and Che Bello
- Dine in: ‘ritas Cantina, The Café, Fiore and KJ Chinese Restaurant
- Guest Services: Caesars Rewards® Center, Hotel Front Desk and the Casino Cashier
- Shops: Emporium, Bazaar and The Dive Shop
- Dive: Main Pool and the Lazy River are open at limited capacity for guests 21+
Q: Are Casino Bars open?
A: All Casino Bars are currently closed.
Q: Where can I get a drink (alcoholic or non-alcoholic) on property?
A: Drinks of all types will be available for guests who are actively playing at a Slot Machine or Table Game, or as part of a food order in one of our dine-in restaurants. Guests can also order drinks at Dive with a food order. Per the San Diego County Covid-19 Health Orders, guests who do not order food will not be served alcohol. Guests who are dining in one of the restaurants and consuming alcohol will be encouraged to complete their meal within a reasonable time frame. Alcohol service in restaurants will end at 10pm. Guests actively gaming can order alcohol through a server or Beverage on Demand until 2am.
Alcohol is available for sale in Emporium but is limited to one purchase per guest. Alcohol sales in Emporium will end at 10pm.
Q: Is the pool open? Are there any new requirements?
A: The Main Pool and Lazy River at Dive are open at limited capacity for guests 21+. No children are allowed until further notice.
Guests are required to wear face masks unless they are actively eating, drinking, smoking or swimming. Guests required to maintain proper social distancing of a minimum of 6 feet apart and to avoid congregating in groups.
Alcohol orders will only be accepted with a food order. Food order must be placed first and is required for every order of an alcoholic beverage, including drink reorders. Orders can be placed by walking up to the main bar at Dive.
Hours of operation:
- Daily: 8am – 7pm
- Bar Hours: 10am – 7pm
Pool access and reservations: Dive is open at a limited capacity.
Weekday admission: On weekdays, Hotel guests will be admitted on a first come first served basis. Once Dive reaches our maximum capacity guests can put their name on a waiting list. Once your time slot is ready for check-in you will have 20 minutes to arrive at Dive before position will be forfeited.
Weekend admission: On Saturday and Sunday, Dive will utilize a three-slot reservation system. Reservations will start each day and must be made in person by a Hotel guest. Time slots will be reserved on a first come first served basis. Reservations can be made for up to 4 people in one group. Guest reservations are limited to one time slot per day. Once your time slot is ready for check-in you will have 20 minutes to arrive at Dive before position will be forfeited. If all time slots are full for the day, a waiting list will be available in the event a group does not show up for their reservation.
Three time slots will be available for reservations:
- 8am – 11am
- Noon – 3pm
- 4pm – 7pm
One hour between each reservation time slot has been set aside for cleaning and disinfecting of all loungers and high touch areas.
Pool Passes Required: All guests are required to have their Dive Pool Pass present, along with a valid photo ID, upon entry. ResortPasses and Day Passes are temporarily suspended.
Pool Passes do not guarantee entry.
No Re-Entry Policy: Once inside Dive, guests will not be allowed to re-enter. If you leave you will be required to reserve a new spot or add your name to the waiting list. The only exception is for Cabana, Daybed or Lounger rentals. Guests with a rental will be allowed in-and-out privileges and are not subject to the reservation blocks.
Innertubes: As part of our Health & Sanitation Plan, complimentary innertubes will not be available at this time. You may bring your own or purchase one from The Dive Shop.
Food & Drinks: Only food purchased on property is allowed at the pool. Please bring your receipt with you when you check-in at Dive.
Per the San Diego County Covid-19 Health Orders, guests who do not order food will not be served alcohol. Previous food purchases brought into Dive will not be credited toward an alcohol purchase.
Q: Can I reserve a Cabana?
A: Cabanas are available on a first come, first served basis and limited to a maximum capacity of 6 or 10 Hotel guests depending on size and location. Cabanas can be booked online at HarrahsSoCal.com/Splash or at Dive check-in. Please note our Cabana packages are temporarily on hold but you are welcome to decorate your Cabana for your special occasion.
Q: Is The Dive Shop Open? What are the hours of operation?
A: The Dive Shop is open daily from 10am – 6pm. Capacity is limited to 2 guests at one time and face masks are required for teammates and guests.
Q: When will the Funrunner shuttle service return?
A: We are monitoring state and local guidelines and plan on reinstating our Funrunners once it is deemed safe to do so.
Q: How can I find out about this month’s promotions or offers?
A: There are several easy ways to find all of your offers and promotions. When you’re at Harrah’s Resort SoCal, visit one of our Promotional Kiosks and swipe your Caesars Rewards® card or stop by the Caesars Rewards Center to talk with a teammate. You can also download the Caesars Rewards app to check your offers anywhere, anytime. Monthly promotions can also be found at HarrahsSoCal.com/Play.
Q: When will shows and concerts return?
A: We are monitoring state and local guidelines and plan on reinstating concerts once it’s deemed safe to do so.
Q: Will I still be able to enjoy my Caesars Rewards® Tier status and benefits?
A: Your 2020 Tier status and benefits will be extended through January 31, 2022, giving you more time to enjoy what you have earned.
In addition, we have extended the expiration date, meaning your Reward Credits® will NOT expire due to six months of inactivity until September 1, 2020, at the earliest. More information regarding Caesars Rewards can be found at Caesars.com/myrewards.